1. Shipping Location
All products are shipped from EPROLO’s China & US warehouses.
2. Shipping Guarantee
We provide a shipping guarantee for our users. If we miss the delivery date (usually 30-40 days), we offer a full refund.
SmoothTrue offers a full refund if the order delays. It will be counted from the date that the package leaves the EPROLO warehouse.
In normal circumstances, more than 30 days.
In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.
Please note that:
a. For orders shipped to the USA, European countries, New Zealand, Canada, SmoothTrue will refund if the total shipping time more than 30 days.
b. For orders shipped to South America, Middle East, India, Africa, SmoothTrue will refund if the total shipping time more than 60 days.
c. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, SmoothTrue will not refund you.
You can check the delivery date on this page as a reference. The date is counted from the time a tracking number create.
Please note that, during the busy season, such as Black Friday, Cyber Monday, Christmas, etc, the date may be longer because of the massive packages and limited capacity of shipping companies. We will notify you in advance to protect your interest. Please check our refund policy for more details.
Terms and Conditions of Shipping Guarantee
Your order should meet the following conditions for a shipping guarantee refund:
Your shipping option is the one displayed on the product page.
Your products are eligible for delivery.
The shipping address is correct and eligible.
The guarantee does not apply if the following circumstances exist.
We will not refund because of unforeseen circumstances, such as an epidemic, strike, natural disaster, war, etc.
We will not refund if the package is shipped to the following countries:
Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.
3. Shipping Method
Netherlands Post and Singapore Post support worldwide delivery.
All UK packages will be shipped by UK Express by default.
US Express can only deliver to the U.S(Military base not included) by USPS. You can choose this fast shipping method when fulfilling an order.
CA Express will ship to Canada only by Canada Post.
AU Express will ship to Australia only by Australia Post.
4. Delivery Time
US Express: Average delivery time is 7-12 days.
CA Express : Average delivery time is 8-15 days.
AU Express : Average delivery time is 7-9 days.
UK Express: Average delivery time is 6-10 days.
Note: In busy season, there may be 3-5 days delay.
How to check the shipping time of a product?
You can check it on the product page as the picture below.
5. Shipping Fee
The shipping fees depend on the shipping method you use and the shipping destination, please check the product description page for more shipping fee info.